Customer Success Manager
Neutreeno
Administration
Posted on Dec 20, 2024
Customer Success Manager
About Neutreeno
We built Neutreeno to transform business at speed and scale by revolutionising decarbonisation. Our innovative software, backed by cutting-edge science from the University of Cambridge, transforms how companies understand and reduce their emissions. By leveraging decades of research in resource and emissions flow data mapping, we identify the most impactful areas for emissions reduction, enabling companies to make strategic, data-driven decisions.
Working alongside leading sustainability scientists from the IPCC and IEA who shape international climate policy, we're creating a new paradigm in decarbonization technology. Our approach has already been adopted by some of the world's largest companies. With our recent $5M seed round led by US investors specializing in sustainability and circularity, and coverage in ESGPost, YahooFinance, BusinessWeekly, we're ready to grow.
Join us in revolutionising decarbonisation and tapping into the $130B addressable market!
The Role
As a Customer Success Manager, you’ll be at the heart of driving customer satisfaction, adoption, and success with our cutting-edge decarbonisation system. Your mission will be to ensure enterprise clients unlock the full potential of our platform, fueling their decarbonization journey and scaling impact across entire supply chains. In our fast-paced startup environment, you’ll thrive as a trusted advisor—building strong relationships, driving retention and expansion, and championing solutions that deliver lasting value. Together, we’ll empower our customers to transform industries and accelerate the shift to a sustainable future.
Key Responsibilities
Customer Onboarding: Develop and execute comprehensive onboarding strategies to ensure rapid time-to-value and product adoption
Relationship Management: Build and maintain strong relationships with key stakeholders, including sustainability leaders, procurement executives, and suppliers
Account Growth: Collaborate with sales to identify and pursue expansion opportunities through upselling, cross-selling and refining business model
Customer Health Monitoring: Proactively track customer usage, satisfaction, and potential risk indicators
Success Planning: Create tailored success plans aligned with each customer's sustainability goals
Support Sustainability Leaders: Serve as the primary point of escalation for complex customer inquiries
Product Design: Collaborate with product and engineering teams to communicate customer insights and drive product improvements
Required Qualifications
3-5 years of experience in customer success or account management, preferably in enterprise SaaS or sustainability tech
Demonstrated track record of maintaining high customer retention rates
Strong understanding of enterprise procurement and supplier engagement dynamics
Exceptional communication and interpersonal skills
Proven ability to manage complex, strategic customer relationships
Proficiency in CRM and customer success management tools
Bachelor's degree preferred; sustainability or environmental studies a plus
What We Offer
Opportunity to make a significant impact on global decarbonisation efforts
Join a collaborative and innovative work environment at the Cambridge Institute for Sustainability Leadership. Network with leading startups and industry climate professionals.
Learning from world-leading climate scientists
A hybrid work model that fosters both teamwork and individual flexibility (2 days remote per week)
£60,000 - £80,000 base / £72,000 - £112,000 OTE
Stock option plan
Incredible professional development and growth opportunities as we grow quickly
Company Pension
Leading Private Health Insurance
Great On-Site Amenities (Unlimited Coffee, Weekly Events with Global Sustainability Leaders...)
Remote working (Two Weeks Per Year)
If you are customer obsessed and are excited by high growth & impact, we want to hear from you.
To apply, please send your resume here explaining your interest in the role and your relevant experience.
Neutreeno is an equal opportunity employer committed to creating an inclusive workplace.