Program Manager, Customer Delivery Operations

Location: Brooklyn Navy Yard, NY

Employment Type: Full-Time

Salary Range: $110,000 – $140,000

Company Overview: Easy Aerial develops and manufactures autonomous and remotely operated military-grade drone-in-a-box solutions designed to go above and beyond – even in the most hostile environments. With a focus on innovation and reliability, Easy Aerial provides state-of-the-art drone technology for various applications.

Position Overview: This is a full-time, on-site role for a Program Manager, Customer Delivery Operations located in Brooklyn, NY. The Program Manager will be responsible for overseeing and coordinating customer delivery operations, ensuring timely and efficient delivery of products. The role involves managing/building customer relationships, monitoring project timelines, and addressing any issues that may arise during the delivery process, in addition to designing and managing internal operations programs.

Qualifications:

• 5+ years as a project or program manager
• Highly organized, able to develop scalable processes and keep people accountable
• Strong project management and organizational skills, familiarity with Microsoft Dynamics and/or Netsuite ERP and CRM systems
• Excellent customer relationship management abilities
• Experience in the technology or drone industry is a plus
• Bachelor's degree in Business, Engineering, or a related field
• Problem solving mindset, always on the hunt for how to make things better or get things done