Training and Support Manager

Location: Brooklyn Navy Yard, NY (Onsite/Hybrid)

Employment Type: Full-Time

Salary Range: $75,000 - $120,000

Company Overview: Easy Aerial is a leading military-grade autonomous Drone-in-a-Box designer and manufacturer headquartered in the Brooklyn Navy Yard. Our advanced UAV solutions are designed to meet critical security needs, serving clients in various sectors including defense and security. With a team composed of former military personnel and seasoned aerospace and robotics engineers, we pride ourselves on delivering innovative drone technologies built in the USA. We are seeking a Training and Support Manager to oversee customer training and support initiatives.

Who You Are: You are a proactive Training and Support Manager with a strong background in training program development and customer support. Your ability to create effective training materials and deliver engaging sessions allows you to enhance customer knowledge and satisfaction. You thrive in collaborative environments and enjoy working with cross-functional teams to address customer needs. Your strong communication and organizational skills make you a valuable asset in managing training and support initiatives.

How You'll Make an Impact:

• Develop and implement training programs for customers and internal teams on UAV products and services.
• Create training materials, documentation, and user guides to support learning initiatives.
• Conduct training sessions and workshops to enhance customer knowledge and usage of products.
• Monitor and evaluate training effectiveness and make improvements as needed.
• Collaborate with sales and support teams to identify training needs and address customer inquiries.
• Prepare and present training reports and performance metrics to stakeholders.

What Makes You a Good Fit:

• Bachelor’s degree in Education, Business, or a related field.
• 3+ years of experience in training and support program development, preferably in the technology sector.
• Strong understanding of instructional design principles and adult learning theory.
• Excellent communication and presentation skills.
• Strong organizational and project management abilities.
• Ability to work collaboratively across teams.

Why Join Easy Aerial?

• Be part of a pioneering company at the forefront of autonomous drone technology.
• Work in a collaborative and innovative environment with a talented team.
• Competitive salary and comprehensive benefits package.
• Opportunities for professional development and career advancement.
• Commitment to diversity and inclusion, fostering a multidisciplinary environment where diverse perspectives drive innovation.