Customer Success Manager

Location: Brooklyn Navy Yard, NY (Onsite/Hybrid)

Employment Type: Full-Time

Salary Range: $75,000 - $120,000

Company Overview: Easy Aerial is a leading military-grade autonomous Drone-in-a-Box designer and manufacturer headquartered in the Brooklyn Navy Yard. Our advanced UAV solutions are designed to meet critical security needs, serving clients in various sectors including defense and security. With a team composed of former military personnel and seasoned aerospace and robotics engineers, we pride ourselves on delivering innovative drone technologies built in the USA. We are seeking a Customer Success Manager to enhance customer satisfaction and retention.

Who You Are: You are a customer-oriented Customer Success Manager with a strong background in account management and customer support. Your ability to build relationships and ensure customer satisfaction allows you to drive retention and loyalty. You thrive in collaborative environments and enjoy working with cross-functional teams to address customer needs. Your strong communication skills and problem-solving abilities make you a valuable asset in enhancing customer success.

How You'll Make an Impact:

• Build and maintain strong relationships with customers to ensure satisfaction and retention.
• Serve as the primary point of contact for customer inquiries and support.
• Collaborate with sales and product teams to address customer needs and feedback.
• Monitor customer usage and engagement to identify opportunities for upselling and cross-selling.
• Conduct training sessions for customers on product usage and best practices.
• Prepare and present customer success reports and performance metrics to stakeholders.

What Makes You a Good Fit:

• Bachelor’s degree in Business, Marketing, or a related field.
• 3+ years of experience in customer success or account management, preferably in the technology sector.
• Strong understanding of customer relationship management and support processes.
• Excellent communication and interpersonal skills.
• Strong problem-solving skills and a customer-oriented mindset.
• Ability to work collaboratively across teams.

Why Join Easy Aerial?

• Be part of a pioneering company at the forefront of autonomous drone technology.
• Work in a collaborative and innovative environment with a talented team.
• Competitive salary and comprehensive benefits package.
• Opportunities for professional development and career advancement.
• Commitment to diversity and inclusion, fostering a multidisciplinary environment where diverse perspectives drive innovation.