Job Description

As an Account Manager at Browzwear, your primary responsibility will be to ensure the success and satisfaction of our valued customers. You will serve as their trusted advisor, fostering strong relationships and helping them achieve their business objectives through effective use of our products/services.

Key Responsibilities

Customer Success:

• Proactively engage with customers to understand their business needs, challenges, and objectives.
• Provide strategic guidance and solutions that align with their goals.
• Develop and maintain in-depth knowledge of the products and services that Browzwear provides and be able to provide strategic guidance and solutions that align with each customer's goals

Relationship Management:

• Build and maintain strong, long-lasting relationships with key stakeholders within each assigned account.
• Act as the main point of contact and advocate for the customer within the company.

Value Communication:

• Clearly articulate the value proposition of our products/services to customers.
• Demonstrate how our solutions can address their specific pain points and contribute to their success.

Adoption and Usage:

• Drive adoption and usage of our products/services within customer organizations.
• Work closely with internal teams (e.g., Sales, Support, Product) to ensure smooth implementation and ongoing support.

Renewals and Expansion:

• Own the renewal process for existing accounts, ensuring timely contract renewals and customer satisfaction.
• Identify opportunities for upselling and cross-selling additional products/services based on customer needs and usage patterns.

Required Skills and Qualifications:

• Proven experience 7+ years in a customer-facing role, such as Account Management or Customer Success.
• Strong experience with Enterprise B2B Software is a must. Experience in the design/fashion/apparel industries is a nice to have.
• Excellent communication and presentation skills. Ability to effectively communicate complex concepts to both technical and non-technical audiences.
• Strategic thinker with a problem-solving mindset. Ability to analyze data and trends to make informed decisions and recommendations.
• Proactive and self-motivated team player with a demonstrated ability to work independently and prioritize tasks effectively.

Preferred Qualifications:

• Experience with CRM software (e.g., Salesforce) and other relevant tools.
• Bachelor's degree in business administration, Marketing, or related field